The Australian Government is committed to ensuring that its online information and experiences are accessible to the widest possible audience, regardless of ability, technology or platforms.

Web standards

This website conforms to Level A – and strives to meet, where possible, Level AA – of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 (WCAG 2.0).

We also aim to meet the Digital Transformation Agency's requirements for Australian Government websites.


While accessibility is a major priority for us, we cannot control the accessibility of online content outside of this website and Australian Government domains – including any websites/content linked from our pages.

We recognise that some of our content is not as accessible as it could be. Meeting accessibility guidelines is an ongoing process and we are consistently working to improve this.


Some material on this website is provided in Portable Document Format (PDF). To view or print a PDF you will need to have a PDF reader installed.

We understand that some users may still find accessing PDF files difficult and we have, where possible, taken steps to ensure that alternative formats are available.

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

24-hour relay call numbers

  • TTY/voice calls: 133 677
  • Speak and Listen: 1300 555 727
  • SMS relay: 0423 677 767

Telephone Interpreters

The Translating and Interpreting Service (TIS), provided by the Department of Immigration and Border Protection, provides translation services.

TIS is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call on 131 450.

Accessibility help - contact us

If you experience any accessibility or usability issue while using our website please contact us at whitepaper [at] or (02) 6261 1449.